Terms and Conditions
By proceeding with your order you are agreeing to these terms and conditions so we would advise you to read them carefully.
About Sweet Heaven
The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive.
Processing Your Order
Orders are processed Monday to Friday, excluding Bank Holidays. If for any reason we are short of stock and are unable to fulfil your order we will contact you via email to ask whether you would like an alternative product, a refund or to hold the order until new stock arrives
We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we we are unable to contact you due to an invalid email address.
Our Delivery
Orders are despatched Monday to Friday, excluding Bank Holidays. You will be contacted by email once your order is on its way.
If an order going to a UK address is not received within the delivery time frame specified in your dispatch email we advise prompt follow up. In any event, if you have not received your order within 1 week of dispatch please contact us and we will investigate. In the unlikely event that your order goes missing we will offer to send a replacement or refund.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email. Once your order leaves us we are unable to change address information. If we cannot contact you to verify delivery details due to an invalid email address being given we reserve the right to cancel the order.
If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
If your order arrives damaged, please do not dispose of the package. Please photograph the package and email us so we can resolve any issues as quickly as possible for you.
Our Products & Packaging
The costs shown for our products include VAT at 20%.
Sweet Heaven only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best.
We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully.
If a sweet is out of stock from a themed gift item, we will substitute it with something else of higher or the same value.
We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.
In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.
Our Security
We take the greatest effort to ensure the highest possible standards of online security.
Privacy Policy
Please see the Squarespace article on Privacy and Cookies Policy here: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses